Sales Operations Manager, Marketplace

Sales Operations ManagerCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.Marketplace is one of the fastest-growing parts of the Collectors ecosystem. We're looking for a Sales Operations Manager to build the systems, insights, and operating processes that help our Marketplace commercial team scale.This is a build role. You'll own the infrastructure and data behind how we manage accounts, track performance, monitor overall business health, and generate market intelligence. You'll have the opportunity to shape how a fast-growing part of the Collectors ecosystem works from the ground up.You'll report to the Director, Marketplace Growth & Strategy. This role may be based in our Santa Ana, CA or Jersey City, NJ offices; remote and hybrid candidates will also be considered. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.What You'll Do:Build and maintain dashboards and reporting that give the team visibility into pipeline, account performance, key business trends, and growth opportunitiesEstablish consistent processes for forecasting, pipeline management, performance measurement, and business health reportingSupport the implementation and ongoing administration of our CRM, including reporting, workflow design, data structure, and adoption across the teamImprove and help scale the operational workflows supporting seller and partner onboardingOwn sales data quality and reporting accuracy across our commercial systemsIdentify opportunities to improve processes, automate manual work, and make the commercial organization more efficient as it scalesSupport the Marketplace operating cadence, including business reviews, QBRs, planning, and cross-functional reporting in partnership with Finance and AnalyticsWho You Are:Required Qualifications:7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organizationStrong analytical skills and advanced proficiency in Google Sheets and/or ExcelDemonstrated experience building sales reporting, dashboards, and performance measurement frameworks (hands-on experience with a professional CRM system preferred)Strong communication and stakeholder-management skills, with the ability to partner effectively across Account Management, Finance, Product, Analytics, and leadershipComfortable operating in an ambiguous, fast-moving, zero-to-one environment and building processes where little infrastructure exists todayFamiliarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metricsPreferred Qualifications:Experience in a marketplace, e-commerce, or two-sided platform business; experience in collectibles or trading cards is a plusExperience with data visualization tools such as Lightdash, Looker, Tableau, or similarSQL proficiency and comfort working directly with a data warehouseFamiliarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metricsExperience or exposure to customer loyalty programsExperience as an early operations hire or building a Sales/Revenue Operations function within a growing teamSalary Range:The salary range for this position is $125,000-$169,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and VisionAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All salaried employees are eligible for flexible time-offHoliday Pay: All regular, full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCandidates must be authorized to work in the United States.