IT Support Engineer II

Job Description

Job Description

Who We Are

At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.

Consistently recognized as one of Washington’s Best Workplaces!

Position Summary:

Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.

What You Will Do

• Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs
• Provides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Contributes and/or leads IT projects as requested
• Participate in On-Call rotation schedule for after-hour critical & emergency Helpdesk Support
• Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email
• Installs workstations and, when needed, trains end-users on computer use
• Installs, modifies and repairs computer hardware and software
• Perform Quality Assurance / Quality Control before devices are deployed
• Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices
• Maintains current and accurate inventory of technology hardware, software and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
• Performs other duties as requested

What You Will Need to be Successful

• Associate’s degree (A.A.) or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
• Strong understanding of how software and operating systems work
• Excellent listening, communication and problem-solving skills
• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations

Licenses/Certifications:

None

 

Supervisory Responsibilities:

None

 

Special Requirements/Physical Demands/Working Conditions:

Work is primarily performed in an office setting with minimal health or safety hazards. Noise level and temperature is moderate. Minimal lifting or climbing. Some travel such as, but not limited to, other offices, work sites and local business errands. Requires operating office machines such as, but not limited to, computers, copiers, scanners and phones.

 

Communication Skills:

Ability to read and comprehend instructions and write basic correspondence such as memos. Face-to-face and telephone communication. No presentation skills necessary.

 

Reasoning Ability and/or Critical Thinking:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short- to long-term solutions must be considered. Action plans must be developed and implemented.

Our Benefits

-100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee

-401k Program w/ Direct Benefit

-100% Employer-paid Life Insurance

-Long Term Disability

-Profit Sharing and Discretionary Bonus Program

-Education/ Training Reimbursement Benefit

-Paid Time off and Holiday Time Off

*Prime Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. Prime hiring managers are not authorized to review or accept resume referrals from any agencies.

This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.