Customer Care Representative

Customer Care RepresentativePinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks.Why Join Pinnacle Propane?At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:Great Benefits: Including medical, vision, dental insurances, amongst others.Life Insurance: Financial protection for you and your family.Community Volunteering Day: A paid day off to give back to the community and make a difference.Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.Retirement Savings Plan: Employer contributions to help you save for the future.Position SummaryThe Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.Essential Job ResponsibilitiesAnswering calls and handling customer queriesAdhere to assigned schedule and perform all assigned taskProvide first level support for customer complaints or issuesResearch / resolve customer inquiresDiscuss with direct supervisor, results of their daily, weekly, and monthly performanceAccountable for satisfactory daily call answer rate and first call resolutionsCompetenciesCommunication – must be able to effectively communicate with teammates, managers and customersInterpersonal Skills – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchangesTeamwork – possesses the ability to work together toward a common visionPerformance MeasurementsIndependently performs tasks of a routine natureConsistently delivers quality work during allotted timeframesDemonstrates appropriate organizational skillsUnderstands and ensures compliance with company policies and proceduresQualificationsEducation: High school diploma or equivalent requiredExperience / Abilities:Effective communication skills and ability to interact with all employees and customersAbility to resolve customer inquiries while maintaining a professional and calm demeanorAbility to remain organized and focused on attention to detail in a fast-paced environmentProficient in Microsoft Office Suite or related softwareUse of Microsoft Office & generally have high level of computer skillsEnglish, fluent proficiency, verbal and written. Knowledge of Spanish an advantageTravel and HoursThis position is full-time, standard operating hoursMinimal travel may be required with this position as part of support responsibilitiesPhysical DemandsEmployee is regularly required to talk or hearEmployee frequently is required to stand, walk, use hands to finger, handle or feel and reachEmployee is occasionally required to lift office products and supplies, up to 20 poundsDisclaimer: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email View email address on click.appcast.io Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane's careers website, please reach out to us at View email address on click.appcast.io so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.