(USA) Front End Coach

Position Summary Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback, TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Key Responsibilities Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices. Builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform. Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence. Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments. Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates customers members and the world around. Acts in a selfless manner and is consistently humble self aware honest fair and transparent. Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis balances short and long term priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans. Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes. Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change. Qualifications 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities that sell firearms, acknowledge that the position will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, acknowledge that the position may require a current state issued Certificate of Eligibility. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing. Benefits Walmart and its subsidiaries offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Employees also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Location 2795 Chastain Meadows Pkwy, Marietta, GA 30066-3361, United States of America. Company Information Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Wal-Mart Stores East, LP