Site Reliability Engineer

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Lead Site Reliability Engineer at Coupa: Joining the team as a Lead Site Reliability Engineer - Active Directory on the Coupa Cloud Operations team will provide you the opportunity to make a huge impact by setting the strategic technical direction for a high-growth company. We are seeking an accomplished, visionary leader to join our team, focusing on the critical area of Identity and Access Management. In this Lead role, you will be responsible for defining the technical roadmap, establishing our center of excellence, and overseeing the design, implementation, and mentorship of our Active Directory strategy. You will leverage your expertise to drive best practices in directory services, authentication, and authorization, empowering our teams to proactively secure our environment, optimize user access, and deliver a seamless, secure user experience. Coupa operates an open and autonomous work culture, where employees are challenged and critical thinking is encouraged. We operate an inverted organization structure, meaning we support our employees, not manage them. This is core to our culture and we do everything we can to foster an entrepreneurial spirit within our team as we strive for personal and organizational excellence. What You'll Do: Architect and maintain an 'Identity-as-Code' ecosystem, utilizing CI/CD pipelines to automate directory changes, security policy updates, and infrastructure provisioning for our global Active Directory deployment. Lead the design, implementation, and management of a global, resilient identity infrastructure for a massive-scale public cloud and on-premise environment. Act as the final escalation point for complex and critical Active Directory-related incidents, demonstrating advanced troubleshooting skills and a commitment to root cause analysis and resolution. Implement advanced observability and alerting in New Relic and other tools for directory services, focusing on continuous monitoring of directory health, performance, and overall system reliability. Define and govern the AD Delegation and Tiered Administration model to ensure strict adherence to the principle of least privilege across the enterprise. Spearhead the onboarding and integration of applications and services with modern identity platforms such as Okta for authentication and authorization. Mentor teams on security best practices, driving continuous improvement in identity reliability and lifecycle management. Own and publish standards/best practice documentation for identity architecture, administration, and security, serving as the domain's authority. What You Will Bring to Coupa: Mandatory expertise : Deep expertise in Active Directory Domain Services (AD DS), including DNS, DHCP, Certificate Services, and Group Policy Object (GPO) Management. Preferred: Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID). Deep understanding of modern Identity Governance and Administration (IGA) processes, including automated user lifecycle management, RBAC/ABAC methodologies, and compliance reporting. Proven experience implementing GitOps workflows for infrastructure configuration, with proficiency in tools such as Terraform, Chef, Ansible, or PowerShell DSC for state management. Familiarity with directory log analysis (e.g., via SIEM tools like Azure Sentinel) for troubleshooting and health monitoring. 10+ years of progressive experience in IT, Systems Engineering, DevOps, or Identity Engineering, with a minimum of 2+ years in a technical leadership role. Proven track record of defining and driving technical roadmaps for identity and access management platforms. Must have competency in PowerShell, Python, or equivalent scripting languages for automation. Experience building & running modern identity solutions using public cloud technologies (AWS, Azure, GCP). Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP). Strong communicator and cross-team collaborator with a passion for solving complex problems. Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent professional experience. US Citizenship required due to Gov cloud and FedRamp requirements. $125,000 - $174,333 a year Salary range: $125,000 - $174,333 The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive: Global Well-Being Perks (For All Employees Globally) Global Wellness Days: Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together. BirthdayTime-Off: Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth. VolunteerTimeOff(VTO): Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about. Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents. Business Travel Protection: Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel. Referral Bonus Program: Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles. Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.