Manager of Clinical Operations & Quality

The Role

The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.

This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.

Key Responsibilities

Telehealth Program Implementations

• Lead and manage telehealth implementation projects from kickoff through go-live.

• Develop and maintain project plans, timelines, workflows, and implementation documentation.

• Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.

• Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.

• Coordinate onsite implementation and training visits with hospital partners as needed.

• Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.

Quality Improvement & Clinical Operations

• Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.

• Identify and communicate operational issues to hospital partners in a timely manner.

• Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.

• Manage documentation requests from hospital partners and coordinate provider follow-up promptly.

• Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.

• Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.

• Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.

• Participate in hospital stroke committee meetings and educational sessions.

• Coordinate educational lectures, mock drills, and Sevaro training initiatives.

• Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.

• Support pre-implementation meetings and onboarding activities for new hospital partners.

• Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.

• Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.

• Fulfill on-call responsibilities as assigned to ensure continuity of operational support.

Clinician & Hospital Partnership Management

• Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.

• Foster strong clinician relationships through responsive communication and operational support.

• Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.

• Coordinate onsite quality visits and service expansion initiatives.

• Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.

• Provide educational resources and operational support to ensure successful program utilization.