Desktop Support Technician I

Desktop Support Technician IThe Desktop Support Technician I (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Will escalate to level II techs with complex issues.Essential Duties & ResponsibilitiesDesktop computer supportAddress user tickets regarding hardware, software and networking (Basic troubleshooting issues from the support ticketing system)Guide users with step-by-step instructions (help create technical documentation and manuals)Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)Mobile device supportMobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)Tablet configuration (assign tablet to specific user, configure required applications, device security, validated by level III tech)Asset inventory managementEnter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)Audits systems for proper security software and configurations (as assigned by the IT Manager or Lead)Computer setupComputer imaging (use of Intune to apply the current image, using the computer naming standard, creation of the user account and accesses)Software installation (install user specific software per user manager instructions)QualificationsMinimum 1yrs experience as a Desktop Support Technician I or similar roleExcellent verbal and written communication skillsExperience with current Windows OSExperience with Microsoft O365, Apple IOS, Citrix, MDM environment.Experience in responding to ticket-based support systemGreat customer service skillsGreat problem-solving skillsAbility to multi-task in a fast–paced work environmentPhysical DemandsThe physical demands described here are representative of those that must be met by a DST I to successfully perform the essential functions of this job.The DST I is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Direct reportsNoneWork EnvironmentOffice-based, in a temperature-controlled environment. Typical working hours for the DST I are generally Monday – Friday during normal business hours.BenefitsHealth & Welfare (medical, dental & vision)401(k)401(k) matchPaid time offPaid holidaysFlexible spending accountsLife insuranceDisability insuranceEmployee assistance programEqual Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Affirmative Action PolicyPlease review our Affirmative Action Policy.Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent. EMCOR Services Fluidics