Senior Analyst, Systems Analysis

Job Title

Job Title

Required Technical Skills

Knowledge of Common Operating Systems (Office, Mainframe)

Customer Support (Emphasis on the customer mindset)

Systems Configuration and Applications experience

Desired Skills

JCL coding and management

Quantitative Analysis and Calculating

Query Experience (Splunk, SQL, Enterprise Reporting)

Familiar with ISO 8583 and IPM message formats

Soft Skills

Leadership Mentality with a desire to want to improve the team.

Active team member who consistently seeks ways to improve processes or new opportunities

Willingness to learn and teach based on capabilities

Professional and friendly demeanor

Job Description Summary

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Responsible for customized production configurations for existing and new customers

Accountable for integrating new products into the global implementation framework

Provides internal partners with technical expertise on implementation plans and release requirements

Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services

Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources

Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts

Interprets and translates customer requests into parameter values across Mastercard internal systems to ensure compliance with Mastercard’s processing standards, specifications and rules

Contributes to process improvement efforts and initiatives to enhance the customer experience

Leverages technical expertise to explain technical concepts to senior team members

Provides training or explanations to extended team, internal Mastercard teams and potentially customers on Mastercard processing, products and services.

Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services and implementation standards

May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area

All About You

Extensive experience configuring production environments

Successful track record contributing subject matter expertise to influence configuration project activities

Established ability resolve complex or unusual customer configuration inquiries