Communications Dispatcher Lateral

Position Summary Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state‑of‑the‑art computer aided dispatch system, multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Center is staffed by a team of 23 dispatchers working 10‑hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors. Hiring Incentives Vacation accrual rate that matches the applicant’s total years of service as a Communications Dispatcher in California A bank of 40 hours of sick leave at the time of hire A bank of 80 hours of vacation leave upon successful completion of the training program Benefits of City Employment In addition to a competitive salary, retirement through CalPERS, and a generous benefits package, this position offers opportunities for special assignments which include trainer, administrative, and tactical dispatcher, with incentive pay from 2% - 7.5%. Bilingual (English/Spanish) pay is available. $500 annually for wellness Unlimited free bus rides on CityBus and Sonoma County Transit The City is a Public Service Loan Forgiveness (PSLF) qualifying employer Diversity & Equal Opportunity The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high‑quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply. Essential Duties Perform a variety of disparate duties simultaneously and accurately Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency Interrogate callers to determine pertinent information, maintaining composure and working quickly under pressure Accurately track the status and location of police units Use a Computer Aided Dispatch system to enter pertinent response information and unit status data Retrieve and verbally relay information from various databases Monitor several different police radio frequencies and operate a variety of communications equipment and technology Communicate tactfully with the public and department employees under stressful situations Additional Duties Arrange for tow trucks and public works emergency service or contact appropriate agencies Operate and maintain the audio recording device and produce copies Perform a variety of record keeping, filing, and other general clerical work, specifically related to the communications center function and complex computerized systems Monitor surveillance cameras; arrange for unplanned staffing needs Monitor and respond appropriate personnel to internal panic alarms Manually activate exterior doors from the communications center Test and inspect equipment as required Provide general instruction to new employees; travel by vehicle to mandated training Knowledge, Skills, and Abilities Knowledge of: standard radio or telephone communications receiving and transmitting equipment; standard broadcasting procedures and rules; operation of common radio dispatch equipment; public safety classification codes; basic provisions of the California vehicle and penal codes. Ability to: speak and hear clearly and precisely on the telephone, on the radio, and in person; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from callers who are injured, terrified, under attack, angry, hostile, chemically impaired, and/or suffering from mental illness; listen to lengthy explanations and extract pertinent information for responders; multitask sufficiently to perform a variety of disparate tasks simultaneously and accurately; work independently with a minimum of supervision; work as part of a team; understand the geographic features and streets of the City of Santa Rosa sufficiently to deploy field units efficiently; use a keyboard to enter data at a speed necessary for adequate job performance; understand and follow oral and written instructions; comprehend and make inferences from written material; spell with accuracy sufficient to convey message; operate a computer aided dispatch system, various computer software applications, and other office equipment quickly and accurately; provide general instructions and assistance to new dispatchers; type at least 35 wpm; and satisfactorily complete the Continuing Professional Training requirement set by P.O.S.T., California Commission on Peace Officer Standards and Training. Education Equivalent to completion of the twelfth grade. Selection Process Part I: Application – All completed applications and supplemental questionnaires will be reviewed and a list will be established consisting of all applicants who meet the minimum work experience and education qualifications as stated above. Part II: Oral Appraisal Interview – Applicants referred for consideration will participate in an oral appraisal interview to evaluate training, experience and other job‑related qualifications for the position. Part III: Background Investigation – The background investigation is extensive, and will include a polygraph examination, a police records check, D.M.V. records review, P.O.S.T. Personal History Statement, S.R.P.D. Background Issues Questionnaire, employer reference checks, and Chief’s interview and evaluation. All applicants successful in the background investigation screening and the Chief’s interview will be required to take and pass a City‑sponsored medical examination, including a psychological evaluation, following a conditional offer of employment and prior to appointment. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. Working Conditions This job is in an emergency communications center at the Police Department. The center is staffed by dispatchers 24 hours a day, 7 days a week. Incumbents in this classification are required to work various shifts as assigned. Shifts will include nights, weekends, holidays and rotating shifts. Due to the unpredictable nature of 24 hour a day/7 day a week emergency work, it is essential that incumbents assigned to this classification be able to work more than 10 hours in a day and more than 40 hours in a week with little or no notice, in order to maintain operational staffing requirements. Incumbents operate a visual display terminal for extended periods of time, sometimes without the ability to move at will. While the workstations are adjustable to accommodate standing, most incumbents perform the job duties while seated, often for long periods without breaks, and while standing there would be little opportunity for movement at will. Every job function requires real time keyboard entry of data, requiring continuous, repetitive arm and hand movement. Incumbents may also be required to move less than 20 pounds short distances when moving files, property, and supplies. Every job function requires the use of a variety of computers and communications equipment, which requires coordinating movement of more than one limb simultaneously and making fine, highly controlled muscular movements; the ability to hear and understand telephone conversations and radio traffic, and hear alarms and other auditory warning devices; and the ability to read and understand printed material and data displayed on multiple video display monitors. Contact Information SRPD Recruiting Office (707) 543-HIRE Please contact the Santa Rosa Police Department Recruiting staff for additional information or questions. #J-18808-Ljbffr