Dry Cleaning Customer Service Representative

Job Description

Job Description

Benefits:

• Employee discounts

About the Role:
Glamorama Cleaners in Smithfield, NC is looking for a friendly and detail-oriented Dry Cleaning Customer Service Representative to join our team! This is a great opportunity to be the face of a trusted local business, helping customers look and feel their best every day. If you love working with people and take pride in delivering exceptional service, we want to hear from you!

Responsibilities:

• Greet and assist customers at the front counter with drop-off and pick-up of garments and household items
• Inspect and tag incoming garments, noting stains, damage, or special care instructions
• Process customer orders accurately using point-of-sale (POS) or order management software
• Communicate turnaround times, pricing, and special services to customers
• Handle customer inquiries, concerns, and complaints in a professional and courteous manner
• Maintain a clean, organized, and welcoming front counter and lobby area
• Operate cash register and process payments including cash, card, and digital transactions

Requirements:

• Prior customer service, retail, or front-facing experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Attention to detail when handling and tagging garments
• Basic math and cash-handling skills
• Dependable, punctual, and team-oriented attitude
• Experience in a dry cleaning or laundry environment is a plus but not required

About Us:
Glamorama Cleaners has been a trusted name in garment care in the Smithfield, NC community, delivering expert dry cleaning, alterations, and laundry services with a personal touch. Our customers keep coming back because they know their clothes are in good hands with our skilled and caring team. We take pride in fostering a supportive, friendly work environment where every team member is valued and appreciated.