TELECOM ASSOCIATE

Information Technology Associate

California State Parks is seeking an Information Technology Associate (Telecommunications) to support statewide telecom services that keep our parks and staff connected. This position plays a key role in providing telecom support, maintaining connectivity records, and assisting with equipment and service operations across the department.

Duties

• Serve as first-level support for telecom inquiries; create and update service tickets
• Gather initial troubleshooting details and escalate per procedures
• Validate carrier repair work and maintain telecom inventory
• Process service and equipment requests; assist with invoice review
• Track connectivity issues, outages, and maintenance notifications
• Assist with basic connection tests, circuit verification, and record updates
• Support equipment deployment, shipping/receiving, and lifecycle tracking
• Maintain documentation, diagrams, and user instructions

Ideal Candidate

• Strong communication and customer service skills

• Detail-oriented, organized, and able to follow documented workflows

• Interested in learning telecom and enterprise support processes

• Professional, reliable, and comfortable working with technical and non-technical staff

• Committed to a respectful, inclusive, and safe workplace environment

Travel is required. Possession of a Class C Drivers License is required.

Training and Development Assignments may be considered.

This position is designated as telework eligible- office centered.

State housing is not available. For further information regarding this position, please contact Matt Burghdorf at View phone number on click.appcast.io or at View email address on click.appcast.io.

This recruitment may be used to fill identical vacancies which may occur within 180 days of the Final Filing Date of this job posting.