AS/400 Learning and Development Specialist

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :20844

Employment Type : Full Time

Job Category : Human Resources

Work Location : Southfield MI, Atlanta GA, Davidson NC

BRIEF POSITION SUMMARY:

The Specialist I, Learning & Development supports the design, delivery, and coordination of content and courses that improve Associate performance and advance MSC's business priorities. The role applies foundational skills in instructional design, facilitation, project coordination, and learning technology to produce clear, practical content across modalities. This position facilitates virtual and in-person learning and maintains accurate, accessible materials to ensure a positive learner experience. AS/400 knowledge and experience is highly preferred since this position will be training AS/400 hands-on to new hires in various Sales and Customer Experience roles.

DUTIES AND RESPONSIBILITIES

Instructional Design and Content Development

• Use needs assessment results to clarify objectives, audience needs, and performance outcomes.

• Design and develop learning materials using MSC templates, brand standards, and adult learning and accessibility principles across a variety of modalities.

• Author digital learning assets using MSC's standard development tools (Articulate Rise/Storyline, Canva, Vyond, etc.).

• Update and refine content to ensure accuracy, relevance, and effectiveness.

Learning Delivery and Facilitation

• Coordinate and facilitate virtual and in-person learning sessions.

• Support program rollouts, including pilots, enrollment, logistics, and facilitator scheduling.

• Partner with program leader to ensure timely execution, version control, and learner support.

Evaluation and Continuous Improvement

• Collect and analyze course evaluations, assessments, and usage data.

• Propose and make improvements based on insights.

• Maintain version control, documentation, and quality standards for assigned courses.

Stakeholder and SME Partnership

• Work with SMEs to translate complex information into clear, user-friendly content.

• Manage small to medium learning tasks or workstreams, escalating risks as needed.

• Communicate progress and gather input to maintain alignment with business needs.

Learning Technology, Operations & Innovation

• Build, upload, test, and publish content in the LMS with accurate tagging and functionality.

• Use approved AI tools to draft content or streamline development in line with MSC guidelines.

• Troubleshoot learner issues and coordinate with internal and external partners for resolution.

Professional and Industry Awareness

• Stay current on trends in learning science, instructional design, and learning technology.

• Contribute ideas that enhance learner experience, efficiency, and solution quality.

• Actively participate in informal knowledge sharing activities, including lunch and learns, team chats, and other activities.

Culture and Contribution

• Foster MSC's culture across interactions.

• Participate in special projects and complete additional duties as assigned.

QUALIFICATIONS

What You Need:

• Bachelor's degree in Instructional Design, Education, Communication, HR, or related field; or equivalent experience.

• Minimum of one year of experience in instructional design, learning development, facilitation, education, or learning-related roles.

• Experience with course authoring and graphic tools (Articulate 360, Canva, Vyond, or equivalent) and basic LMS administration tasks.

• Strong facilitation, analytical, communication, and project management skills.

• Instructional Design: Applies learning science, adult learning, and accessibility standards.

• Creates clear, engaging learning assets using modern tools.

• Leads sessions with clarity and engagement.

• Tracks tasks, schedules and documentation

• Communicates clearly with SMEs and learners.

• Uses authoring tools, LMS/LXP systems, and AI effectively.

• Applies AI responsibly and in accordance with MSC policy

• Works productively through changing priorities and iterative development.

Bonus Points If You Have:

• Preferred: Facilitation, learning, HR, or change management certifications.

• Certified trainer for common third-party content preferred, such as DDI, Franklin Covey, and Challenger.

Other Requirements:

• A valid driver's license may be required.

• Position requires up to 40% of travel

Compensation starting at $58,000 - $69,812 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. (

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.