Retail Supply Chain Operations Manager-Bangkok

Job Description As our Retail Supply Chain Operations Manager, you will be at the heart of building and sustaining a reliable supply base that fuels our Retail growth. This role goes beyond procurement operations, you will shape how our Supply Chain Ops enables commercial success, ensures stock availability and strengthens our competitive advantage in one of the world’s fastest-moving e-commerce markets. You will play a central role across five key pillars: Seamless Stock Journey | Unlocking Commercial Success through Supply Chain Expertise | Cross-Functional Supply Chain & Stakeholder Alignment | Local Capability Building | Ad-Hoc Project Driver This is a high-impact role that blends procurement, operations and cross-functional collaboration, offering a unique opportunity to transform our Supply Chain Ops from a back-office function into a strategic driver of growth and profitability. As part of an agile, AI-powered Retail organization, you will collaborate with brilliant minds across commercial, logistics and operations teams to solve our Supply Chain Ops challenges, optimize efficiency and deliver impact at scale. Key Pillars of the Role Seamless Stock Journey Lead the end-to-end procurement process from purchase orders to inbound, storage and outbound fulfillment Lead supplier performance improvement initiatives to resolve delivery bottlenecks and ensure on-time, in-full replenishment Drive reverse logistics activities, including [return to suppliers, scrap/write-off and re-inbound], to minimize obsolescence and reduce fulfillment costs Unlocking Commercial Success through Supply Chain Expertise Support commercial strategy and ad-hoc initiatives by collaborating with logistic operations to enhance revenue and improve P&L performance while ensuring operations efficiencies Manage return to suppliers and scrap processes (reverse logistics) to reduce fulfillment cost and minimize stock obsoletion Act as a trusted advisor to commercial in negotiating contractual terms related to Supply Chain and procurement Cross-Functional Supply Chain & Stakeholder Alignment Partner with Logistics and Warehouse teams to ensure smooth end-to-end procurement and fulfillment Represent our Retail team with suppliers, commercial, and other stakeholders to align operations with business goals and enable win-win sourcing solutions Local Capability Building Apply procurement and supply chain expertise to support local teams in performing effectively and strengthening day-to-day operational capabilities Standardize local Supply Chain Ops processes, supplier management routine, and key operating metrics to improve consistency, efficiency, and execution discipline Ad-Hoc Project Driver Lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities Our progressive Retail team culture encourages every member to take on strategic projects as a way to learn, add value and deliver impact Job Requirements What You Bring The ideal candidate is a driven self-starter with a solution-oriented mindset, a strong sense of ownership and the ambition to shape the role within our experienced Retail team. You thrive in cross-functional environments, are comfortable navigating ambiguity and unafraid to roll up your sleeves to make things happen. Stationed in Bangkok, you will need to demonstrate a high degree of autonomy, flexibility and adaptability while collaborating effectively with all types of stakeholders. Qualifications Bachelor’s degree in Supply Chain, Industrial Engineering or related field Minimum 6 years’ experience in Supply Chain Operations, procurement or vendor management, preferably in Retail, FMCG or e-commerce; prior experience managing a small team of 3-5 people is a plus Strong supplier management skills with proven ability to solve operational issues and secure favorable terms as well as reliable supply Hands-on experience in managing supplier performance, procurement operations and troubleshooting supply issues Solid understanding of logistics and warehouse processes, with the ability to translate business needs into operational execution Background or proficiency in WMS, SAP, or MRP systems will be considered a plus Analytical mindset, with strong proficiency in Excel (SQL knowledge a plus) Strong communication and stakeholder management skills, able to influence across diverse teams Agile, adaptable and capable of thriving in dynamic, high-growth environment Fluent in both Thai and English What Success Looks Like In your first 3-6 months, you will: Strengthen our supplier partnerships, achieving high fill rates, on-time deliveries, and reduced stock aging Build trust-based relationships with commercial, logistics and supplier stakeholders, becoming the go-to Retail partner for operations and supply continuity Improve our procurement lead times and supplier SLA performance Deliver measurable improvements in reverse logistics, reducing scrap and minimizing obsolescence #J-18808-Ljbffr Luca