Customer Service Representative

Job Description

Job Description

Customer Service Representative (Sales-Focused)
Be the Voice That Drives Growth – Join a High-Performance Home Service Team
At Quality Comfort Pros, we're more than a home service company-we're the trusted neighbor families call when they need help with heating, cooling, plumbing, and generators.
We show up, we care, and we do the job right.
Behind the scenes, we're building a high-performance team that believes in growth, accountability, and winning together.

This is NOT your typical CSR role.
You are:
•A first impression maker
•A problem solver
•A sales professional on the phone
You'll handle inbound calls from customers needing service-and turn those opportunities into booked jobs, memberships, and long-term relationships.
When inbound slows down, you'll proactively call customers to generate business.
This role directly impacts company revenue.

Key Responsibilities
Inbound Call Handling (Primary Role)
•Answer incoming calls with professionalism, energy, and empathy
•Convert calls into booked service appointments
•Educate customers on services and membership options
•Capture accurate customer information in CRM (Service Titan or similar)

Outbound Revenue Generation
- Call past customers to:
- Offer maintenance memberships
- Promote seasonal services
- Follow up on unsold estimates
- Reactivate inactive customers
- Drive repeat business

Customer Experience
•Deliver a 5-star experience on every call
•Build trust and confidence with customers
•Resolve concerns and objections professionally

Performance & Accountability
•Track and improve conversion rates
•Hit daily, weekly, and monthly KPIs
•Participate in coaching and training

What Makes You a Great Fit
•Strong phone presence (confident, clear, friendly)
•Comfortable selling over the phone
•Competitive and goal-oriented
•Organized and detail-driven
•Positive attitude with high energy
•Coachable and growth-minded

Preferred Experience
•Call center or inside sales experience
•HVAC, plumbing, or home services experience (bonus, not required)
•CRM experience (Service Titan is a plus)

Compensation & Benefits
•Base Pay: $18–$25/hour (based on experience)
•Performance Bonuses ( uncapped potential )
•Paid training
•Growth opportunities into leadership

What Success Looks Like
•High booking rates on inbound calls
•Consistent outbound revenue generation
•Strong customer reviews and feedback
•Reliable, positive team contributor

Culture
We operate with:
•High expectations
•Clear accountability
•Continuous improvement

Think:
•Team-first mentality
•Winning mindset

If you want a job, this isn't it.
If you want to grow, win, and be rewarded for performance, apply now.