Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP, Onsite

Federal Installation Support Service Technician

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Job Description

This position will be part of a data center support team providing a range of services on a multi-year federal contract. Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools. The team will deliver according to Service Level Agreements and ensure customer satisfaction.

US Citizenship required

Clearance: TS/SCI and Full Scope Poly required

Location: Manassas, VA

Onsite daily work required. Flexible to work evenings or weekends as needed.

Key Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting following government and company directed standards.
• Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Resolve technical and some business incidents independently but recognize when escalation is required.
• Mentor/assist less-experienced team members on complex incidents
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Provide suggestions for operational efficiencies and work across team to share best practices.

Key Responsibilities

• Strong collaboration skills; works well on a team
• Excellent listening, communication, and troubleshooting skills
• Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment
• Experience with configuration management tools
• Proven hands-on network engineering experience
• Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level. Proven track record of troubleshooting to resolve issues
• Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations
• Experience monitoring network performance and ensure system availability and reliability
• Demonstrated ability to monitor system resource utilization, trending, and capacity planning

Desired

• Linux systems knowledge preferred with troubleshooting experience
• Strong knowledge of Information Technology Service Management, ITIL preferably
• Experience working in customer environment
• Ability to conduct on-the-job training
• ServiceNow experience
• CCNA certification

Education:

• Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience
• Security+ certification

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.