Beauty Advisor

Job TitleThe Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.Principal Duties & Responsibilities (*Essential Job Functions)The BA is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):PerformanceContribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.Maintain prompt, regular attendance.PeopleContribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty's systems.Collaborate with managers and associates throughout the store to help grow the business.Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.ProcessBe knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.Adhere to Ulta Beauty's dress code.Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty's technology and best practices.Protect company assets by following loss prevention best practices and providing exceptional guest service.Execute other operational tasks as directed.Job QualificationsEducationHigh school diploma is preferredExperience1 year of relevant work experience or equivalent combination of education and relevant work experience preferredSkillsDemonstrates a passion for guest service and competency for sellingProficient with basic technology (e.g., Point of Sale system and Apple devices)Ability to build and maintain strong customer relationshipsAbility to troubleshootAbility to work independently and as part of a teamSpecial Position RequirementsWork a flexible schedule to include days, evenings, weekends, and holidaysWorking ConditionsContinuous mobility throughout the store during shiftFrequent standing, bending, pulling, pushing, reaching, and twisting during shiftContinuous and/or frequent lifting, carrying, and/or moving up to 25 lbs. during shiftContinuous coordination and manipulation of objects during shiftIf an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.