Hotel Front Desk Agent

Job Summary The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality. Location Holiday Inn Express San Marcos 900 Barnes Dr. San Marcos, TX 78666 Shifts Needed 7:00a.m. – 3:00p.m. and 3:00p.m. – 11:00p.m. Key Responsibilities Greet guests promptly and courteously upon arrival and departure Process check-ins and check-outs accurately using the Hotel Key PMS Manage reservations, cancellations, and room assignments Respond to guest inquiries, requests, and concerns in a timely manner Provide information about hotel amenities, local attractions, and services Handle phone calls, emails, and other guest communications Maintain accurate records of guest accounts and transactions Coordinate with housekeeping and maintenance to ensure room readiness Uphold brand standards and ensure a clean, organized front desk area Assist with administrative tasks and reporting as needed Qualifications High school diploma or equivalent required Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Ability to multitask and remain organized in a fast‑paced environment Basic computer skills; experience with Hotel Key PMS is a plus Flexible schedule Professional appearance and positive attitude Skills & Competencies Customer-focused mindset Attention to detail Problem-solving abilities Team collaboration Reliability and punctuality Physical Requirements Ability to stand for extended periods Occasional lifting (up to 25 lbs) Ability to move around the front desk and lobby area as needed Benefits Competitive pay Employee discounts to over 3,500 IHG Hotels in the US, Canada, Europe and Asia Opportunities for growth within the management company 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center) #J-18808-Ljbffr