Lead Mitigation Technician

Job Position Description With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1‑6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitor jobs from start to completion. Complete documentation in a timely manner and maintain production costs at the established rate. Responsibilities Managing Customer Satisfaction and representing the brand Effectively oversee all aspects of the mitigation processes and customers’ needs Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary Identifying areas for improvement and managing relationships with centers of influence Managing job progress, pricing schedules, estimate details & coordination with Production Manager Leaving job-sites with an orderly appearance and following uniform and policy guidelines Communicating and managing customer concerns with back office effectively Maintaining cleanliness of products and equipment to the highest standard Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications Experience in equipment deployment, proper chemical and PPE utilization, and labor management Ability to master IT and software requirements for job documentation in the field Strong Customer Service and communication skills IICRC, RIA, or comparable Certifications required Understanding of safety guidelines and ability to manage them on site Aptitude with record keeping, recording information and communicating the message Ability to identify areas of opportunity among teammates, coaching for growth Strength in team building and establishing lasting relationships with clients and teammates Benefits Overtime 401(k) Bonus based on performance Free uniforms Training & development Competitive salary Opportunity for advancement Paid time off Perks Online Mobile Courses Paid Training for Career Advancement Opportunity to Help People in Times of Need Aggressive Competitive Wages Compensation $20.00 - $24.00 per hour Quote We Build Careers – Steve White, President and COO #J-18808-Ljbffr