IT Helpdesk Technician

IT Helpdesk Technician – Entry LevelWe're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.Key Responsibilities:Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward roleRespond to help desk tickets and walk-up requests in a timely, professional mannerTroubleshoot and resolve common hardware, software, and connectivity issuesPrepare and configure computers, printers, phones, and other equipment for new and existing staffReset passwords, manage user accounts, and assist with Microsoft 365 applicationsEscalate issues that fall outside your scope clearly and with thorough notesKeep tickets updated and documented so nothing falls through the cracksProvide friendly support for staff with a wide range of technical comfort levels.Qualifications:0–2 years of experience in IT support, help desk, or a customer service roleReliable transportation for travel between two administrative officesComfortable on the phone — you'll spend a meaningful part of your day talking staff through issuesComfortable troubleshooting Windows computers and Microsoft 365 applicationsReliable and organizedStrong communicator who can explain technical issues clearly to non-technical staffPatient and professional, even when users are frustratedEager to learn and grow — we have a structured path for advancementA+ certification or similar is a plus, but not requiredBenefits:Generous PTO (time-off) package.Comprehensive health and dental insurance plans.Life insurance and long-term disability insurance.403(b) retirement plan.Tuition remission for eligible classes.Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.Opportunities for career development and advancement.And much moreAbout ServiceNet:ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.Join Us:Join us and become part of a caring community that helps others find joy and purpose. Apply today.