Customer Service Representative - Healthcare

Job Description

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General information \n

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\n Job Posting Title\n

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\n Customer Service Representative – Healthcare\n

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\n Date\n

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\n Wednesday, June 17, 2026\n

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\n City\n

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\n Phoenix\n

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\n State\n

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\n AZ\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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Description & Requirements \n

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Location: On-site in Phoenix, AZ
\n Starting Pay: $17.42/hr. plus up to $2,880 in bonus opportunities for eligible new hires*
Schedule: Limited-Service Full-Time positions available

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Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

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Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

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Make a Difference by Helping People Navigate Healthcare with Confidence

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Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

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You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

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Pay & Benefits

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We provide a competitive package designed to support your success both inside and outside work:

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\n - Competitive Compensation: \n

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• $17.42/hr base pay + 10% shift differential
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  \n Potential bonus opportunities are up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*\n

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\n - Comprehensive Insurance Coverage: Company-paid medical coverage\n

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\n - Tuition Reimbursement: Support for ongoing education and development\n

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\n - Future Planning: 401(k) with company match\n

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\n - Paid Time Off Package: Paid time off, sick leave & 11 paid holidays\n

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\n - Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs\n

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\n - Work/Life Balance Support: Flexible schedules that meet your lifestyle\n

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\n - Career Growth: A supportive environment with development and promotional opportunities\n

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\n - Meaningful Work with Impact: No cold calls, sales, or collections involved!\n

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*Eligibility requirements apply. Bonus amounts and payout timing may vary.

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Essential Duties and Responsibilities:

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- Provides customer service for basic and routine inquiries and problems via multiple possible

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