E-Commerce Director

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization At Close the Loop Renewed Solutions, we're not just committed to providing top-tier refurbished devices - we're also passionate about protecting the planet. As an environmentally conscious company, we take pride in giving electronics a second life, significantly reducing e-waste, and contributing to a more sustainable future. Our team thrives in a collaborative, friendly, and inviting culture where work-life balance is a priority. As one of the largest HP partners worldwide, we're experiencing rapid growth, and there's never been a better time to join us. Become a part of our dynamic, forward-thinking team and help us drive positive change, one device at a time! Position E-Commerce Director Exempt/Non-Exempt Exempt Full-Time/Part-Time Full-Time Looking for a new start with a growing company? Close the Loop Renewed Solutions is seeking E-Commerce Director to join our Team! What We Offer: Generous Paid Time Off (PTO) Company paid holidays Two paid floating holidays to celebrate days that matter most to you Comprehensive benefits package including Medical, Vision, and Company-paid Dental coverage 401(k) plan with company match to help you plan for the future We are seeking a highly driven and strategic E-Commerce Director to lead and scale our global e-commerce business. This role goes beyond day-to-day management, it is responsible for driving growth, expanding into new channels and markets, optimizing profitability, and building a best-in‑class e-commerce ecosystem. The ideal candidate will take full ownership of our digital sales channels, identifying new opportunities, improving operational efficiency, and ensuring we remain competitive across all platforms. This individual will play a key role in shaping the future of our e-commerce strategy, both domestically and internationally. Key Responsibilities E-Commerce Strategy & Growth Own and lead the overall e-commerce strategy with a strong focus on revenue growth, margin improvement, and global expansion Identify, evaluate, and launch new sales channels and marketplaces (domestic and international) Drive expansion into new geographies, ensuring localized strategies for pricing, fulfillment, and compliance Continuously assess market trends, competitor positioning, and emerging platforms to maintain a competitive edge Define and execute channel-specific product assortment strategies to ensure optimal product placement and performance across all e-commerce platforms Channel Optimization & Profitability Optimize performance across all channels (Amazon, Walmart, Mercado, Ebay, Shopify, and others) with a focus on maximizing ROI and reducing cost structures Develop and execute strategies to lower marketplace fees, improve net margins, and negotiate better terms where applicable Monitor and manage key metrics including ACoS, TACoS, ROAS, conversion rates, and contribution margins Implement pricing, promotion, and assortment strategies to improve both top‑line and bottom‑line performance Marketplace & Partner Management Own relationships with major e‑commerce platforms and partners, ensuring we leverage all available programs, tools, and growth opportunities Stay ahead of platform updates, policy changes, and new features to maintain compliance and competitive positioning Collaborate with internal and external stakeholders to unlock additional revenue streams and partnership opportunities Operations & Execution Oversee end‑to‑end e‑commerce operations including product listings, inventory allocation, fulfillment strategy, and order flow Work closely with warehouse, logistics, and supply chain teams to ensure efficient fulfillment across FBA, WFS, and direct channels Ensure inventory health across all channels, minimizing stockouts and excess inventory Data, Analytics & Decision Making Leverage data to drive decision‑making across pricing, promotions, inventory, and channel strategy Build reporting frameworks and dashboards to track performance and identify growth opportunities Translate complex data into clear, actionable business insights for leadership Leadership & Cross-Functional Collaboration Act as the central point of ownership for all e‑commerce initiatives across the organization Lead regular business reviews and strategy sessions with leadership and cross‑functional teams Partner closely with marketing, operations, finance, and refurbishment teams to align execution with business goals Support and guide the E‑commerce Specialist in daily execution and continuous improvement Qualifications 5+ years of experience in e‑commerce, marketplace management, or digital channel leadership Proven track record of scaling e‑commerce operations and driving measurable revenue growth Strong experience with multi‑channel platforms (Amazon, Walmart, Shopify, Ebay, and emerging marketplaces) Deep understanding of performance marketing metrics (ACoS, TACoS, ROAS, contribution margin) Experience with Rithum (Channel Advisor) or similar channel management platforms Strong analytical and strategic thinking skills with a data‑driven approach Experience in global e‑commerce expansion is highly preferred Knowledge of fulfillment models (FBA, WFS, 3PL, direct fulfillment) Excellent communication, leadership, and stakeholder management skills Ability to operate in a fast‑paced, high‑growth environment Ability to pass a background check and drug screen Work Environment & Physical Requirements Work performed in both office and production environments Exposure to warehouse conditions including noise and equipment movement May require standing, walking, and occasional lifting (up to 25 lbs) Why Join Us? Opportunity to build and scale a global e‑commerce operation High‑impact role with direct influence on company growth and strategy Work with leading technology brands and a rapidly growing refurbishment business Be part of a mission‑driven organization focused on sustainability and circular economy solutions Office Schedule: Monday–Friday, 8:30 AM–5:00 PM This position is fully onsite and requires daily presence at our facility. Remote or hybrid work arrangements are not available for this role. This position is currently accepting applications. #J-18808-Ljbffr ISP TEKSERVICES CORP