Eligibility Worker

Position Title Eligibility Worker (Public Benefits Specialist) Initial Posting Date 08/19/2026 Application Deadline 08/26/2026 Agency Department of Human Services Salary Range $4,519 - $5,988 Position Type Employee The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career. As an Eligibility Worker (Public Benefit Specialist), you will work in the Klamath Falls office assisting Oregonians in-person. Summary Of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of serv As An Eligibility Worker, You Will Perform eligibility determinations, redeterminations, and periodic reviews. Conduct interviews with applicants applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations across the state. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service that is person centered and trauma informed. Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms. Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism. Preference will be given to candidates that are bilingual in Spanish and English. Working Conditions This is an in-person position, duties will be conducted in an office setting. Employee’s work schedule will be Monday - Friday from 8 am - 5 pm PT. Occasional, compensated overtime may be required or voluntary, including evening and weekend work. May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions. May encounter situations requiring quick decision-making to ensure the safety of oneself or others. You will communicate with Oregon residents frequently over the phone and in-person. May require sitting at a terminal or telephone for prolonged periods of the workday. Background Checks And Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver’s license or other acceptable method of transportation. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. #J-18808-Ljbffr