Customer Service Specialist

Job Description Job Description Pay: $18.50/hr Schedule: First shift, onsite 5 days per week *There will also be incentives for attendance and performance goals. * Role Responsibilities: These roles are primarily focused on outreach, so we are looking for candidates who are comfortable making outgoing calls and have strong communication skills and a calm, professional demeanor. They will be responsible for obtaining complete and accurate medical records from healthcare providers on behalf of Reveleers health plan customers. Customer Service Specialist We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you. What We're Looking For: High school diploma or equivalent required Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required) Excellent verbal and written communication skills with a professional, customer-first approach Strong attention to detail and accuracy when documenting customer interactions Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures Proven ability to handle sensitive and confidential information with discretion and professionalism Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Company Description About Encore Talent Solutions: Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Company Description About Encore Talent Solutions: Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Encore Talent Solutions, LLC