Licensed P&C Insurance Customer Service Expert - IN OFFICE

Job Description

Job Description

Join a Top-Ranked Allstate Agency that is well established (20+ Years) and is GROWING!

Are you a PC Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency , one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members.

We're seeking experienced, PC licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level.

As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims.

If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients -- apply today to become part of the Mark Jameson Allstate Agency!

**This is a full time In Office (not remote) opportunity for on of our three locations: Southlake, Colleyville, or Burleson, TX Agency locations.**

Responsibilities

• Answer phones and greet walk in clients with a polite and professional manner
• Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
• Assist the sales team to ensure a seamless and positive customer experience.
• Have an upbeat, positive and enthusiastic attitude
• Ask each customer for referrals and recommendations
• Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers
• Manage and maintain a positive office environment and perform any other office related tasks

Requirements

• Currently have a valid Property Casualty Insurance License *Required* **This is DIFFERENT from an Adjustor's License , which is not applicable**



• 1+ Year CSR experience, in a similar customer facing, service environment

• Be willing and able to travel to and work full time in one of our three locations - Southlake, Colleyville, or Burleson, TX

• Have a minimum 1 year PC Industry Experience
• Have a minimum 1 year Customer Service Experience *Required*
• Previous PC Industry experience highly preferred
• Have a proven track record of dependability reliability – showing up to work as scheduled, on time.
• Desire to want to help educate others on insurance – how and why it’s important to have the proper coverage
• Have an upbeat, positive and enthusiastic attitude.
• Great self-starter with a sense of urgency.
• Create relationships from a cold start and be able to handle customer rejection.
• Have the ability to answer prospective client's questions efficiently and effectively.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Bilingual (Spanish/English) fluency preferred

Benefits
Paid Time Off (PTO)###Health Insurance###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off###