Dispatcher
$15 - $17 per hourBark & Mane of Greater Reno
Job Description
Job Description
Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.
We Offer- Hourly pay, paid biweekly, $15-$17 per hour
- Part-time schedule, with Saturday, Sunday, and Monday preferred
- 8AM-5PM with an hour lunch break
- Paid Holidays
- Employee recognition through company events, swag, and additional incentives
- Supportive, low-drama work culture, locally owned & operated
- Growth opportunities & career development
- Responsive ownership invested in your success
- 401(k) after 1 year
- Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
- Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
- Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
- Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
- In-Person Monthly: Attend monthly team meetings in person.
- Located in Reno, Nevada or surrounding areas.
- Previous paid dispatcher or scheduler experience (preferred but not required).
- Exceptional communication and interpersonal skills.
- Strong organizational and time-management abilities to handle schedules.
- Customer service orientation with the ability to resolve inquiries and problems promptly.
- Reliable at-home computer setup and high-speed internet connection suitable for remote work.
- Technology proficient and comfortable learning and navigating multiple software platforms, scheduling systems, and communication tools.
- Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
- At Bark & Mane, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
- A phone call within 24 hours
- An in-person interview within 48 hours
- An offer letter—and lunch with the owner—within 7 days
Flexible work from home options available.
Vacancy posted 5 days ago
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