Aviation Customer Support Specialist

Job Description

Job Description

  WHO WE ARE

Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities, we'd love to meet you.

WHAT YOU'LL DO

As a member of Epic Customer Support, the Customer Support Representative serves as a front-line liaison for Epic E1000 aircraft owners and authorized service centers. This role is responsible for coordinating customer communications, managing service timelines, and supporting maintenance and service logistics to help ensure a seamless ownership and service experience. The ideal candidate combines strong customer service and administrative skills with an understanding of aviation operations and maintenance.

Responsibilities

• Coordinate communication between aircraft owners, operators, and authorized service centers throughout maintenance events
• Generate, distribute, and track quotes, work orders, invoices, and related service documentation
• Track inspection due dates, logbook entries, maintenance requirements, and regulatory compliance items
• Manage and route AOG (Aircraft on Ground) support requests and follow through on related logistics and communications
• Assist with new-owner onboarding, including documentation, service information, and access to applicable training programs
• Escalate technical questions and maintenance concerns to the appropriate internal departments, including Field Support and Engineering
• Maintain accurate service history, customer communications, and follow-up activities within the CRM system
• Support warranty tracking, documentation, and submission workflows
• Coordinate parts, scheduling, and other service-related logistics as needed
• Provide timely updates to customers and service centers and ensure open issues are followed through to resolution
• Identify opportunities to improve the customer experience and internal service processes
• Perform other customer support and administrative duties as needed

WHAT YOU BRING TO THE TEAM 

Required

• 2+ years of experience in aviation-related customer service, aircraft maintenance administration, aviation operations, or a related field
• Aviation background, particularly in General Aviation, aircraft maintenance, or maintenance support
• Strong understanding of aviation terminology and maintenance processes
• A&P license is highly desirable
• PT6 or turbine-engine experience is highly desirable
• Experience working with aircraft owners, operators, maintenance personnel, or other aviation professionals is a plus
• Strong written and verbal communication skills with the ability to communicate effectively with both customers and technical personnel
• Excellent organizational and time-management skills with the ability to manage multiple priorities and deadlines
• Detail-oriented, self-directed, self-motivated, and dependable
• Comfortable working in a fast-paced environment where priorities may change quickly
• Strong follow-through and a commitment to providing exceptional customer service
• Professional, friendly, and approachable demeanor
• Basic computer skills and the ability to learn and effectively use CRM, scheduling, and other business systems
• Ability to handle sensitive customer and aircraft information with discretion and professionalism
• Must be authorized to work in the United States without current or future sponsorship

Helpful but not required

• Experience working with turbine-powered aircraft, particularly PT6 engines
• Familiarity with Epic E1000 aircraft or other high-performance General Aviation aircraft
• Experience working with aircraft maintenance tracking systems, CRM platforms, or other service management software
• Private Pilot, Commercial Pilot, or other flight experience

COMPENSATION AND SCHEDULE

Monday – Friday
7:30 a.m. – 4:00 p.m.

Starting Pay: DOE

BENEFITS AND CAREER GROWTH

At Epic Aircraft, we're committed to investing in our employees and providing opportunities for long-term success

• 100% employer-paid medical, dental, and vision coverage for employees
• 50% employer-paid coverage for eligible dependents
• 401(k) retirement plan with 3% company match
• Two weeks of paid time off accrued annually
• Seven paid holidays each year
• Paid company shutdown between Christmas and New Year's Day
• Discretionary year-end bonus program
• Company-provided work shirts
• Performance-based pay increases
• Access to the Epic Aircraft Flying Club
• Ongoing training and advancement opportunities
• Supportive team environment and company-sponsored events
• Note: Relocation assistance is not available for this position

Build Your Future in Aerospace

Whether you're beginning your manufacturing career or looking to develop new technical skills, Epic Aircraft provides a pathway to grow in a dynamic and rewarding industry.

Epic Aircraft does not accept 3rd party agency staffing/hiring solicitation requests