Shift Lead

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Shift Lead to join our team! As a Shift Lead, you will be responsible for the restaurant’s operational performance during your shift. You will ensure that orders are accurately prepared and delivered on time according to company standards. Assist with ordering supplies; ensure that guest checks are handled accurately, efficiently, and in compliance with company policies and procedures. Observe and direct 3-4 employees on shift and ensure all guests are greeted instantly and treated with professionalism, patience, and a “people-first” attitude. The ideal candidate is a strong leader with restaurant experience. 

Responsibilities: 

• Train and manage employees and assign duties as needed
• Lead team in providing exceptional customer service
• Resolve customer complaints gracefully and with tact
• Adhere to all health and safety rules and regulations
• Provide sales and productivity reports to upper management
• Maintain appropriate inventory levels, reorder and restock when necessary
• Cover the shifts of absent employees

Qualifications: 

• High school diploma/GED
• Previous food service experience
• Familiarity with Microsoft Office, restaurant management software, and POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills