Barista (Japanese Speaking)

Barista (Japanese Speaking) Department: Beverage Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Bar Supervisor Key Responsibilities Baristas are experts in their craft, possessing a deep understanding of coffee blends, the art of coffee roasting, the intricacies of operating and maintaining espresso machines, and the delicate skill of frothing milk, as well as providing a fantastic sensory experience with tea. They actively ensure that beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor at all times. They also drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility F&B performance at their location, providing guidance as needed, and interacting with guests to ensure their satisfaction with the beverage product and service. Baristas understand the setup, product, and service expectations of their area and promptly corrects any deficiencies that would negatively impact the guest experience. They partner with the Bar Supervisor to respond to guest feedback from all platforms and develop an action plan for immediate service recovery or a corrective action plan to improve service. They own their experience areas and partners with the beverage staff to oversee the development, implementation, and execution of the product and service in accordance with brand standards. Baristas are also responsible for ensuring that all beverages, including coffe beverages and tea drinks are accurately, professionally, and timely executed in accordance with company standards. They prepare and maintain a clean, sanitized, and fully stocked bar area at all times and ensures that any damage to equipment, fixtures, and fittings is reported immediately and rectified in a timely manner. They drive beverage sales performance and promotions, ensuring that they and their teammates actively upsell and promote all specialty dining venues while maintaining a guest-centric approach. Barista also ensure guest orders are processed promptly and accurately through the on-board POS system. They are esponsible for all beverage inventory at the assigned location and conducts inventory counts as directed, following company guidelines and investigating variances in a timely manner. Skills, Knowledge & Expertise A minimum of two years' experience as a barista in a large hospitality setting is required, encompassing the preparation and service of a diverse range of international drinks, coffee beverages, and tea drinks. A Certification in barista techniques, which attests proficiency in coffee preparation and service, is highly desirable. The ability to create latte art is also desirable, however a comprehensive understanding of coffee and its various forms is highly required. Proficiency in operating coffee machines and grinders. Proficiency in the English and Japanese language, both in verbal and written communication. Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Ability to continuously surprise and delight guests throughout their cruise experience. Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. Additional Information This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements. Benefits A competitive salary package. Your own comfortable double cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued. #J-18808-Ljbffr Princess Cruises