IT Help Desk Associate

Benefits: Employee discounts Wellness resources We empower the fighting spirit in you! GENERAL SUMMARY The IT Coordinator is responsible for ensuring corporate office and gym end users receive efficient and timely technical support. Manages the IT ticketing system and assists in supporting all IT-related systems throughout the organization. ESSENTIAL DUTIES & RESPONSIBILITIES Provides technical support to end users in person, via phone, email, or remote connection. Creates and maintains Active Directory user accounts. Creates and maintains hosted Exchange email accounts. Images, builds, and post-configures desktop and laptop PCs with required settings and applications. Establishes priorities and response objectives based on the severity of each support issue. Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. Tracks and maintains tickets through the entire lifecycle, ensuring resolution, follow‑up, and detailed documentation. Verifies ticket closure meets customer satisfaction. Must be able to travels to gym locations for system setup and on‑site troubleshooting. Applies critical thinking and diagnostic techniques to identify problems, perform root cause analysis, and implement resolutions. Performs other related duties and assignments as required. Required Knowledge, Skills & Technologies Proficiency in Microsoft Active Directory user and group management. Experience administering Microsoft 365 email accounts. Strong knowledge of Windows desktop and laptop deployment, imaging, configuration, and troubleshooting. Experience with IT ticketing/help desk systems, incident management, escalation procedures, and documentation. Familiarity with remote support tools and remote desktop technologies. Ability to perform root cause analysis, diagnose technical issues, and implement effective resolutions. Strong customer service, communication, and organizational skills. Flexible work from home options available. #J-18808-Ljbffr