Visitor Assistant - Historic Property Steward

* Job Description

**Visitor Assistant - Historic Property Steward**

Title Visitor Assistant - Historic Property Steward Location Carlisle Castle, Carlisle, Cumbria, CA3 8UR Salary 9.27 per hour / 16 hours per week , April - October / 0 hours per week, November - March ( All salaries are reviewed on 1st April each year) Job type Permanent Ref 13613 This is a unique opportunity for you to work at Carlisle Castle which has stood proud in the city it has dominated for nine centuries. The castle remained a working fortress until well within living memory. It has withstood many sieges, held captive a royal prisoner, and been home to the King's Own Royal Border Regiment.

Providing a warm welcome to a diverse range of visitors to this historic site, you will ensure they have relevant information for their visit and about the wider local environment. Whether it's cleaning the site at the end of the day to keep it looking its best, selling a guide book or simply building rapport with visitors, you will discover no two days are the same. You will be part of an organisation that is committed to ensuring our visitors leave having had a great experience and believe in a great team environment.

We are looking for people who are committed to providing the very highest levels of customer service, achieving targets and enjoy being part of a busy team with constantly changing priorities. As a confident communicator, you will be comfortable engaging with customers and using your skills in sales to provide exceptional service at all times.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage.

From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

**Closing date:** 26/07/2021 23:59:59

**You will need to refer to the following documents when completing your application.**