Transportation Coordinator ( Entry Level)

Transportation Operations Coordinator

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Schedule: Sunday-Thursday 11:00 am - 7:30 pm

This is not a Remote position

Are you someone who enjoys helping people, solving problems, and keeping things moving? As a Transportation Operations Coordinator, you'll serve as a key point of contact for drivers, customers, and internal teams to ensure shipments move smoothly and service issues are resolved quickly. This role is ideal for someone with a strong customer service mindset, excellent communication skills, and a positive attitude who wants to build a career in transportation and logistics.

Responsibilities:

Provide Exceptional Customer Service

• Serve as a primary contact for drivers and customers, responding to questions, concerns, and service requests in a professional and timely manner.
• Build positive relationships with customers and carrier partners while delivering a high level of service.

Support Transportation Operations

• Monitor shipment activity and provide updates to customers, drivers, and internal stakeholders.
• Assist with scheduling, appointment coordination, and daily transportation activities to support on-time pickup and delivery performance.

Resolve Issues Proactively

• Investigate and resolve shipment, delivery, and driver-related issues with urgency and professionalism.
• Work collaboratively with operations teams to identify solutions and minimize service disruptions.

Communicate Effectively

• Maintain regular communication with drivers, customers, and internal business partners regarding shipment status and operational changes.
• Escalate critical issues when necessary and follow through to completion.

Maintain Accurate Records

• Enter and update shipment information, customer interactions, and operational details within company systems.
• Ensure data accuracy and timely documentation of transportation activities.

Support Continuous Improvement

• Identify opportunities to improve customer experience and operational efficiency.
• Contribute to a team-focused environment that values collaboration, accountability, and service excellence.

Qualifications:

• 12 years of experience in customer service, transportation, logistics, dispatch, operations support, call center, or related roles
• Passion for helping customers and resolving issues with a positive, solutions-oriented approach
• Strong verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Excellent problem-solving and critical-thinking abilities
• Comfortable working with Microsoft Office and business systems
• Ability to build relationships and work effectively with drivers, customers, and cross-functional teams
• High level of professionalism, reliability, and attention to detail

Preferred Qualifications:

• Experience supporting transportation, logistics, distribution, or supply chain operations
• Familiarity with transportation management systems (TMS) or dispatching software
• Experience working directly with drivers, carriers, or customers in an operations environment

Why You'll Be Successful:

• You genuinely enjoy helping people.
• You stay calm under pressure and focus on solutions.
• You communicate clearly and professionally.
• You bring a positive attitude and strong customer-first mindset to every interaction.

This is a great opportunity for someone with customer service experience who wants to grow their career in transportation and logistics.

Work Environment:

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.