Customer Service Representative I

Job Description

This position is responsible for providing customer service support for department operations and receipting payments.

Examples Of Duties

• Answers telephone and greets visitors; provides information and assistance; assists in resolving customer concerns and complaints. • Identifies account errors with submitted payments, provides corrections and takes steps to resolve the issue to ensure proper payments. • Contacts customers to correct payment issues. • Receives customer requests and generates work orders. • Monitors customer accounts for zero water usage as an indicator of potential need for meter repairs. • Maintains accurate bank drafting (ACH) files. • Processes returned checks; notifies customers and follows-up for non-payment. • Assist customers in understanding Water Analytics tools available to monitor and understand their water usage. • Schedules repair appointments. • Gathers information and prepares reports. • Maintains department files and records. • Maintains customer account records, updates Customer Information System (CIS) software information as necessary. • Performs related duties.

Minimum Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Supplemental Information

• Applicants must be currently authorized to work in the United States on a full-time basis. City of Bismarck does not provide visa sponsorship for this position. • Knowledge of modern office practices and procedures. • Knowledge of city and departmental policies and procedures. • Knowledge of computers and job-related software programs. • Knowledge of city utility billing policies and procedures. • Knowledge of customer service principles. • Skill in prioritizing and organizing work. • Skill in the provision of customer services. • Skill in the maintenance of files and records. • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. • Skill in oral and written communication.