Front Office Customer Service Representative

Job Description Job Description Front Office Customer Service Representative
Browning Insurance Agency LLC Location: In-office — Longmont
Job Type: Flexible hours!
Compensation: Hourly base pay + bonus and commission opportunities

About Browning Insurance Agency
Browning Insurance Agency is an independent insurance agency serving families, farms, and businesses across Northern Colorado. We offer personal, commercial, agricultural, life, and retirement planning solutions, and we pride ourselves on treating clients like neighbors — because they are. Our team is growing, and were looking for a dependable, people-first professional to be the welcoming face and voice of our office.

The Role
This is an in-office position responsible for keeping our front office running smoothly and delivering a great experience to every client who calls or walks through the door. Youll answer incoming calls, manage mail and correspondence, and provide general customer service support to our clients and producers.
No insurance license is required to start. Well support you in obtaining your Colorado Property & Casualty Producer license, which is required within 60 days of employment. Once licensed, youll have the opportunity to earn additional bonuses and commissions.

What Youll Do
Answer and route incoming phone calls professionally and warmly, taking accurate messages and ensuring timely follow-up
Greet walk-in clients and visitors, creating a positive first impression
Receive, sort, and distribute incoming mail; prepare and process outgoing mail and packages
Assist clients with general service requests (policy questions, ID cards, document requests, payment questions) and direct more complex items to the appropriate team member
Maintain accurate client records and notes in our agency systems
Support producers and service staff with administrative tasks as needed
Help keep the front office organized, stocked, and presentable
Once licensed: handle a broader range of service and quoting tasks and pursue cross-sell and referral opportunities

What Were Looking For
Friendly, professional phone and in-person manner
Strong organizational skills and attention to detail
Comfortable with computers, email, and basic office software
Reliable, punctual, and able to work independently in an in-office setting
Willingness and ability to obtain a Colorado Property & Casualty Producer license within 60 days (well help you get there)
Prior customer service, administrative, or insurance experience is a plus but not required

Compensation & Perks
Competitive hourly base pay
Bonus opportunities tied to performance
Commission opportunities once licensed
Agency support for licensing study and exam costs
A supportive, close-knit team and room to grow within the agency