Insurance Customer Service Representative - Allstate Agency

Allstate Coast to Coast Insurance Group of Florida

Job Description

Coast to Coast Insurance Group of Florida | Melbourne, FL (Pineda Commons Plaza)

Experienced Insurance Professional Wanted

Coast to Coast Insurance Group of Florida is a growing Allstate agency seeking an experienced Customer Service Representative to join our team in Melbourne, Florida.

Located in Pineda Commons Plaza near Sprouts Farmers Market, our agency is committed to delivering exceptional service and building long-term relationships with our customers.

The ideal candidate is organized, detail-oriented, and experienced in servicing personal lines insurance policies.

Responsibilities

Assist customers with policy changes, endorsements, billing inquiries, and coverage questions
Process policy updates and maintain accurate records
Conduct policy reviews and identify customer needs
Support retention and renewal efforts
Communicate with insurance carriers on behalf of clients
Deliver exceptional customer service via phone, email, and text
Assist with cross-selling opportunities when appropriate

Qualifications

Active Florida 4-40, 20-44, or 2-20 License required
Minimum 2 years of insurance customer service experience required
Experience servicing personal lines insurance policies
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional and customer-focused attitude

Benefits

Competitive salary
Paid holidays
Paid time off
Ongoing training and development
Growth opportunities within the agency
Supportive team environment

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Vacancy posted 1 day ago

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