Dispatcher

Vaco is hiring a Dispatcher . Location: Walbridge, OH Compensation: $24–$26/hour Responsibilities Facilitate service requests from customers by coordinating with service technicians and other personnel to ensure customer needs are addressed promptly. Work with technicians to coordinate their schedules and provide necessary information to complete service calls, preventive maintenance or projects. Forecast future schedules for technicians. Communicate with customers, both internal and external, to assure all commitments are met. Utilize service software for service call setup, tech scheduling, and updates. Assist service technicians and project coordinators with purchase orders. Create service field quotes for technicians as needed and generate service calls when approved. Maintain data from technicians’ mobile application. Work with service accounting personnel to resolve questions on completed service calls. Assist project coordinators in scheduling technicians for projects. Collaborate with multiple dispatchers to ensure seamless dispatch operation. Review and update open service calls. Assist with tasks as directed by Dispatch Supervisor. Skills Strong organization skills Active listening and effective communication Adaptability and empathy Ability to multi‑task and remain calm under pressure Attention to detail and strong follow‑up Teamwork and strong interpersonal skills Proficiency in Microsoft Office and related computer skills Education / Experience High School diploma or GED Three or more years of dispatch or administrative experience Experience in a high‑performance construction or service industry Desired Additional Experience Previous dispatch experience (HVAC, 911, commercial truck, etc.) Ability to work effectively with multiple personalities and communicate accurately between customers and technicians Experience working in an open office setting with other dispatchers #J-18808-Ljbffr