NIGHT AUDITOR

Hotel Manager

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional and friendly manner. Responsible for accurately processing of hotel reservations, assignments of rooms and guest requests. Accurately completes audit reports, processes, and management reports on a nightly basis. Acts as the Manager on Duty for the Hotel and assumes responsibilities accordingly.

Expectations of Leadership:

• Actively support, demonstrate, and promote the company's core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Accurately, without any exception, completes nightly reports, audits, date roll processes.
• Registers guests, handles room changes, review balances, collects payment, and settles guest folios.
• Remains exceptionally calm and focused to guest needs even under pressure.
• Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
• Follows the established policies and procedures in regards to review of balances/credits, make adjustments and settles guest accounts.
• Responsible for posting charges, settling folios, due-outs, and completing express check outs.
• Receives debit and credit cards in payment, and obtaining proper approval and authorization.
• Handles special requests and services for guests, arranges and follows up on reservations.
• Receives incoming phone calls and all other inquires and resolves them to satisfaction.
• Maintains knowledge of the property, community, to and from directions, and special events.
• Willingly makes self-available to provide assistance and support to overall company operations in case of a critical situation or emergency.
• Assists in maintaining and enhancing a safe, comfortable and clean environment.
• Keeps all guest and non-published department information confidential.
• Takes personal responsibility for delivering excellent guest experience.
• Ensures guests' issues are resolved in a prompt, courteous and efficient manner.
• Knows the overall property, the gaming offerings, and their locations.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Perform other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
• Strong interpersonal, motivational, and leadership qualities.
• A smartphone capable of running company applications and communication systems is required.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

• Maintain a strict level of confidentiality regarding company information.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Proven ability to provide outstanding guest service.
• Proven ability to handle conflict situations.
• Must have excellent problem-solving abilities.
• Must have strong analytical skills.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions:

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear.
• Must be able to lift to 25lbs.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
• Must be able to walk and stand for long periods of time.

Equipment Used: Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.