AR Collections Officer

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Your Team

The Finance Operations team manages ASX’s day-to-day financial transactions and controls across accounts receivable, accounts payable, expenses and related operations. The AR Collections Officer works closely with customers and internal stakeholders to support timely payment, accurate account management, effective query resolution and reliable reporting while contributing to ASX’s broader financial and operational objectives.

Your key responsibilities

• Manage a portfolio of customer accounts and undertake timely, professional follow-up of outstanding receivables
• Monitor aged debt, prioritise collection activity and escalate overdue or high-risk accounts
• Resolve billing, payment and account queries by working collaboratively with customers and internal stakeholders
• Maintain accurate collection notes, customer contact details, promises to pay and follow-up actions in finance systems
• Prepare aged receivables reporting, collection commentary, account reconciliations and other regular or ad hoc analysis
• Support customer account maintenance, document procedures and month-end accounts receivable activities as required
• Comply with financial controls and audit evidence standards
• Identify opportunities to improve collection outcomes, customer experience and the efficiency of AR processes

Your experience and qualifications

Must have

• Demonstrated experience in accounts receivable, credit control or commercial collections, preferably in a B2B environment
• Strong customer service and stakeholder communication skills, including the ability to manage sensitive or complex payment discussions professionally
• Experience reviewing aged receivables, reconciling customer accounts and resolving billing or payment discrepancies
• High level of accuracy, organisation and follow-through, with the ability to manage competing priorities and deadlines
• Intermediate Microsoft Office skills, particularly Excel, and confidence using finance or ERP systems

Nice to have

• Workday experience or experience with a comparable enterprise finance system
• Experience in a high-volume transactional environment, regulated organisation or financial markets industry
• Exposure to cash allocation, customer account maintenance and month-end AR activities
• A collaborative, resilient and solutions-focused approach to customer and stakeholder issues
• A continuous improvement mindset and willingness to build capability across Finance Operations processes

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at View email address on decentrajobs.com.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.