General Manager - Scenthound University Place

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

Benefits

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay; overtime-eligible
• Performance bonuses tied to membership growth
• Health & Wellness Benefits (details to be finalized)
• Paid Time Off

About Us
Scenthound is on a mission to make routine dog care simple and accessible. We're not just grooming dogs. We're building a movement for healthier, happier pups and a connected community of dog lovers. Our focus is preventative care, consistent customer experience, and creating an environment where both dogs and people thrive.

About the Opportunity
This is not a traditional retail management role. You will lead one of the founding Scenters in Scenthound's South Sound Washington expansion — working directly with ownership to open, operate, and grow the University Place location as part of a planned multi-location build-out across the South Sound and Vancouver regions.

North Star
We remove barriers so that people can love and connect with their dogs every day.

Our Core Values
Dog First. One Pack. Bring Love. Seek Growth. Make a Difference.

The Role
As Scenter Manager, you'll own your store's performance — from team development and customer satisfaction to revenue growth and membership sales. You'll lead from the front, setting the tone for service excellence while meeting (and exceeding) key business goals.

This role combines sales strategy, people leadership, and operational execution — perfect for someone who is confident in influencing others, measuring results, and turning great experiences into long-term members.

This position requires -

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For
A confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio (LER), Average Ticket Price, Rebook Ratio, Retention Rate and Lead Conversion.

Key Responsibility Areas

• Sales and Business Growth
• Leadership & Team Development
• Safety & Compliance
• Operations & Customer Experience

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Growth Path
Scenthound is a rapidly growing franchise system building toward eight locations across the South Sound and Vancouver regions. This role is intentionally designed as a foundational step in that build-out. High-performing Scenter Managers are positioned to grow into Area Manager roles with responsibility across multiple locations as the business scales in these regions.