Director of Client Success - Austin, TX 78751

Job Description

Job Description

Right at Home is looking for an energetic and experienced Director of Client Success to lead operational excellence, enhance service quality, and support continued growth. In this leadership role, you will oversee the full client and caregiver journey, drive field operations, strengthen compliance processes, and ensure exceptional service delivery across our thriving in-home care organization.

If you are a proactive leader who enjoys managing key business functions, leading cross-functional initiatives, and making a meaningful impact on organizational performance, this opportunity offers the responsibility, independence, and growth potential to advance your career.

Why You'll Love Working With Us

Right at Home is proud to be an industry "Employer of Choice," with employee satisfaction ratings far exceeding the national average. We believe that happy, well-respected teams deliver the best care.

• Competitive Salary ($45,000-$50,000/year)
• PTO: 1 week of paid time off for every 6 months worked & paid holidays.
• A Rewarding Culture: Recognition, respect, and a supportive team environment.

Key Responsibilities

• Client Relationship Management: Lead and complete intake, introductory, and supervisory visits to ensure customized care plans, high client retention, and consistent quality of care.
• Operational Excellence & Compliance: Oversee critical visit tracking, audit compliance documentation, and utilize internal systems (like WellSky) to maintain precise data and optimized care coordination.
• Caregiver Support & Training: Champion onboarding, orientations, and continuous coaching to improve caregiver readiness, profile accuracy, and overall retention.
• Strategic Communication: Act as the primary bridge between clients, families, and internal care coordinators to resolve service gaps proactively and handle complex situations with tact and empathy.

What We Are Looking For

• Experience: Strong background in customer service, operations, or as a Leader.
• Skills: Exceptional communication, sharp attention to detail, strong problem-solving skills, and the flexibility to balance administrative audits with field presence.
• Heart: A reliable, trustworthy, and solution-focused leader dedicated to elevating the client-caregiver experience.

Apply now!