Desktop Support Specialist

Job Description Desktop Support Client Site: Eagan, MN Responsibilities: Provide technical assistance with computer hardware and software A/V equipment support Network closet cabling maintenance Recommend hardware improvements Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and Intune Work independently or with managers or other techs Have strong CS experience dealing with end-users, white glove/executive support Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements Be able to work overtime when requested or necessary Be able to multitask and prioritize many different projects, supporting multiple sites Qualifications: Bachelor's Degree from an accredited institution A+ (strongly preferred) 2-4+ years of enterprise technical experience Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Teachable Able to hit the ground running Able to pass a background check/drug test prior to starting Company Description GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies. Company Description GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies. #J-18808-Ljbffr