Sales Support Associate III

Coach is a global fashion house founded in New York in 1941, inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown. We make beautiful, sustainable products that enable you to be yourself. The Sales Support Associate plays a key role in the store’s success, providing friendly, efficient service at the cash wrap and maintaining a well‑presented sales floor. Accurate, effective work that supports the flow of product from receipt to sale is essential. Key Responsibilities Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance. Serve as a brand ambassador internally and in the local market; support social media engagement. Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy. Suggest add‑on products, promote gift cards, and capture customer information where permitted. Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness. Manage stock levels, replenish the sales floor, and execute visual merchandising updates. Support sales floor activities, respond to customer requests confidently, and partner with the team or management as needed. Maintain housekeeping standards and adhere to Loss Prevention guidelines. Requirements At least 1+ year of prior retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment. Current knowledge of fashion trends and marketplace competition. Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use a walkie talkie, and understand price and product release sheets. Strong attention to detail and organizational skills. Ability to multitask in a fast‑paced environment. Excellent communication and customer service skills. Strong English language proficiency (for EU). Schedule Flexibility is required: nights, weekends, peak busy season, and high‑traffic retail days—including public holidays. Lifting Requirement Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom. Equal Opportunity Statement Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to protected characteristics. ADA Statement Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $15.00 – $19.50 Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Full list of U.S. Corporate Compensation & Benefits available upon request. #J-18808-Ljbffr