Desktop Support
Insight Global
Desktop Support Specialist2+ years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS and Microsoft Office Suite. Familiarity with Active Directory and password management. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with hardware troubleshooting and peripheral setup. Excellent problem-solving and communication skills. Certifications such as CompTIA A+.Provide Tier I support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, monitors, etc.). Perform password resets and account management in Active Directory. Assist with network connectivity issues and basic server refresh tasks. Execute scheduled system updates and hardware refreshes. Document incidents, resolutions, and maintain accurate support logs. Ensure compliance with IT security policies and procedures. Insight Global
Vacancy posted 2 days ago
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