Climbing and Adventure Team Member - Hoover Met Complex

Job DescriptionJob DescriptionCLIMBING ATTENDANT - Hoover Met ComplexHOOV SFM, LLCLOCATION: HOOVER, ALDEPARTMENT: OPERATIONSREPORTS TO: CLIMBING LEADSTATUS: PART-TIME/SEASONAL (NON-EXEMPT) ABOUT THE COMPANY:Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Climbing Attendant is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. Initial on the job training will be provided in addition to continued training responsibilities.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet guests promptly and provide excellent customer serviceAlways be encouraging and positive to all guests and refrain from using negative languageKnow and enforce the facility's policies and proceduresComplete check-in procedures and process paymentsAssign barcode key tags to those who purchase a monthly membershipKeep track of memberships and family units within Rock Gym ProBe knowledgeable about pricing, events offered, equipment, and all climbing structuresComplete daily assignments before, during, and after each shift as directed by managementMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from pre-school through adultFlexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessaryMust be able to work with computers, barcode scanners, webcams, and online waiversExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team membersMust work well with othersMust take personal initiative for the betterment of the team and facilityCommitted to the safety and wellbeing of othersMust be at least 16 years oldWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to stand for long periods of timeMust show proficiency with all climbing equipment, procedures, and elementsMust be able to manually belay in case of emergencyMust be able to lift 40 pounds waist highMust wear proper uniformFacility has intermittent noisePREFERRED:Climbing experience or a willingness to learn Job Posted by ApplicantPro