Logistics Technician

Data Center Logistics Technician InstructorAtlanta, GA (Per Scholas Atlanta)RemotePer Scholas is seeking a Data Center Logistics Instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong hands-on logistics experience and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.What You'll DoDeliver instructor-led training that prepares learners for entry-level careers in data center, logistics, inventory, and asset operations. Responsibilities include daily instruction, hands-on lab facilitation, performance-based assessment, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations in a consistent manner, and more.Facilitate hands-on labs using the classroom Mobile Infrastructure Rack (MIR) and related equipment, managing safe equipment handling and station rotation across the cohort.Provide learners with access to relevant resources for outside learning on tools and study aids relevant to the curriculum.Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings.Maintain and update Salesforce and/or our LMS with learner grades, assessment results, and progress notes.Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.What You'll Bring To UsInstructional Skill Sets1-3 years of teaching or training experience.Strong technical background; able to grasp and convey technical subject matter to entry-level learners.Ability to respond clearly in an in-person training environment and via a digital engagement platform such as Zoom.Strong communication skills.Required Skill SetsCurrent CompTIA A+, Server+ certification or equivalent demonstrated experience; current certification strongly preferred.Proficient understanding of IT support, including hardware, software, networking, user support, endpoint troubleshooting, and service desk workflows.Experience troubleshooting end-user devices, including desktops, laptops, mobile devices, printers, peripherals, operating systems, and common productivity applications.Familiarity with Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, performance tools, and troubleshooting utilities.Ability to diagnose and resolve common IT issues, including hardware malfunctions, software problems, network connectivity issues, printer problems, mobile device issues, and user access concerns.Familiarity with help desk ticketing systems, ITSM concepts, service level agreements, escalation practices, remote support tools, and customer service expectations.Understanding of networking fundamentals, including IP addressing, DNS, DHCP, wired and wireless connectivity, switches, routers, VLAN awareness, VPN concepts, and basic troubleshooting tools.Familiarity with IT security protocols and best practices, including endpoint security, malware prevention, identity/access basics, password practices, encryption, backups, and user awareness.Understanding of cloud service models, including IaaS, PaaS, and SaaS, and familiarity with major platforms such as Microsoft Azure, AWS, or Google Cloud.Familiarity with virtualization concepts and tools, including client-side virtualization, Type 1/bare-metal virtualization, VMware, Hyper-V, or similar platforms.Understanding of data center infrastructure, including racks, servers, network devices, power, cooling, cabling, physical security, access control, and operational procedures.Ability to teach basic server hardware concepts, including server components, FRUs, storage devices, RAID concepts, firmware, remote management, and hardware maintenance.Ability to teach basic data center operations, including rack and stack concepts, cable management, data-bearing device handling, chain of custody, change control, and documentation.Familiarity with OSHA general industry guidelines and NFPA 70E electrical safety awareness for IT and data center environments.Ability to assess and mitigate common safety hazards in IT labs, device repair environments, and data center-adjacent spaces.Ability to support learners in using AI tools responsibly for troubleshooting, documentation, technical study, ticket writing, and log analysis.Commitment to ongoing professional development, applicable certifications, and staying current with evolving IT support, AI, cloud, virtualization, and data center technologies.Hands-on experience in data center logistics, inventory, or asset management operations.Proficiency with a DCIM or inventory/asset management system to record, locate, and update assets.Asset tagging and labeling using label printers and barcode scanners, with strong inventory-accuracy practices.Experience executing RMA and warranty workflows: failed-equipment intake, intake documentation, vendor RMA submission, return shipping, and receipt confirmation.Knowledge of chain-of-custody principles and documentation for data center assets, including data-bearing devices.Skill in cycle counts and audits, spot checks, logical consumption tracking, and discrepancy reconciliation.Experience receiving, staging, and safely moving equipment (rack and stack) between storage and data center hall environments.Ability to demonstrate and assess safe physical handling, PPE use, and material-handling techniques, including lifting up to approximately 50 pounds.Familiarity with NIST SP 800-88 media sanitization concepts (Clear / Purge / Destroy) and secure decommission of data-bearing devices.Understanding of data center facility fundamentals — zones, power, cooling, physical security, and access control.Familiarity with OSHA general industry guidelines and NFPA 70E electrical-safety awareness for data center environments.Ability to deliver hands-on instruction and performance assessment using a Mobile Infrastructure Rack (MIR) and related lab equipment.Commitment to ongoing professional development to stay current with data center logistics practices.Preferred Skill SetsPrior experience as a Data Center Logistics Technician, inventory/asset technician, or warehouse/receiving lead in a technology environment.Experience training, onboarding, or mentoring entry-level technicians or new hires.Identification-level knowledge of structured cabling, transceivers, and network hardware recognition.Familiarity with ITSM/ticketing systems (e.g., ServiceNow) for logging logistics work.Experience with vendor RMA portals and return logistics.Logistics, supply-chain, warehousing, or military background.Professional QualificationsBachelor's degree (or equivalent practical/industry experience).Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.Excellent written communication, presentation, and customer service skills.Solid understanding of business needs.Strong evaluation and data management skills.Prior knowledge or background in data center, logistics, or IT operations (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus.Personal CharacteristicsYou thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.You are data-driven, result-oriented, and a forward-looking catalyst for social change.You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.You are a life-long learner.You are an effective communicator with strong oral and written skills.You are tech-savvy and learn new tools quickly.You are detail-oriented, with exceptional organizational management skills.You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.You are adept at managing your time and balancing multiple projects and tasks.You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.Compensation55