Assistant Property Manager

Property Management Professional

Phillips Edison & Company is seeking a talented property management professional to join our team and support a regional portfolio of retail centers. This role will directly manage 1-2 retail assets and will support the Senior Regional Property Manager(s) in providing timely management services to neighbors (tenants) and day-to-day aspects of retail property management including daily maintenance and capital project management. The ideal candidate will be organized, proactive, and thrive in a service-oriented environment.

This position will be based in Charlotte, NC. Position will require up to 25% travel.

Essential Duties and Responsibilities:

Under the direction of the VP of Property Management and Senior Property Manager(s) assist with the day-to-day operations at the center, including but not limited to:

Property Operations Support

• Provide support during property inspections. May arrange alterations, maintenance, upkeep, and reconditioning of property as specified in management services and lease agreements
• Help solicit bids, participate in vendor selection, create service contracts, and assist in managing contracts for property services (e.g. security, maintenance, grounds-keeping personnel).
• Assist Property Managers follow up on any open property items promptly.
• Research tenant inquiries & work with the property manager on an appropriate plan for follow-up.
• Communicate with tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience.
• Develop and maintain strong relationships with tenants and vendors.
• Work with leasing agents to provide access to vacant spaces for prospective tenants.

Administrative Support

• Provide exceptional administrative support to assigned Sr. Property Manager(s), including:
  • Maintain and update tenant and vendor contact information.
  • Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers.
  • Upload monthly reports to the proper locations.
  • Track & maintain inspections relating to property systems.
  • Processes Open/close notices for Tenants
  • Assist in collecting pertinent documents from tenants and vendors.
  • Prepare outgoing mail/email. Route incoming mail and courier packages.
  • Provide utility information to tenants as needed and complete On/Off Utility Requests.
• Handle special projects and initiatives for the assigned region or in support of the Property Management department based upon business needs.

Education / Experience Requirements:

• This position requires a minimum of 2 years of real estate experience supporting property operations in some capacity.
  • Prior experience working with retail tenants, commercial property vendors, and exposure to general property maintenance, roofing, plumbing and HVAC issues is preferred.
• Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
• Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
• Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat is required.
• Previous systems experience with Nexus Payables and MRI a plus.
• Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
• Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as a team.
• Ability to travel required (estimated at 25%).
• This position will be based in Charlotte, NC (local candidates only, no relocation will be provided).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.