Customer Service Representative - Remote

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you driven to deliver effective results while providing excellent customer service? Paid Training Medical, Dental, and Vision Insurance Full-time, non-seasonal Respond to incoming customer calls regarding their electric and gas services Educate customers on billing details including explaining charges, payment options, and available assistance programs Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. Focus on first call resolution with each customer. Identify opportunities to add additional services or upgrades that align with customer needs. Assist customers with account management, including updates to personal information and services. Document customer interactions in the call tracking system. Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals High School Diploma or GED is required

• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Excellent customer service experience
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Adhere to policies and procedures
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work at home requirements: InteLogix will provide a computer to use for the duration of the position. Must have personal device for 2 factor authentication All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. This position supports a client program subject to contractual security and access requirements.