Account Manager

Account ManagerMODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.Chattanooga, TN (On-Site)About the RoleWe are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals. You will oversee every aspect of your clients' experience—everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.What You'll DoManage customers with historical freight; grow and expand relationships with themDevelop, Grow, and Expand new customers onboarded by the Sales TeamCollaborate with Sales Team to ensure that customer needs are understood and supportedAchieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicableOversee and train operations to assist with daily tasksCarrier VettingProvide useful and timely updates during shipment lifecyclesIdentify cross selling opportunitiesSource capacity to meet customer needsAssist with team to establish SOP's for Truckload OperationsProvide creative solutions for complex transportation situations as they ariseWhat We're Looking ForEntrepreneurial and bold attitude paired with a confident personalityProven ability to manage detail on multiple projects simultaneouslyStrong understanding of truckload market, including all modes of transportationExcellent verbal/written communication skills and follow-thru abilities.Proactive problem-solving and negotiation aptitude.Strong work ethic with team mentality.MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law