Project Manager - Logistics and Service

Project Manager - Logistics & Service Bluebell (Primary) Velo Logistics (Secondary) Job Summary This role sits at the intersection of project management, logistics coordination, quality control, and client service within the high-end cabinetry and interior finishing space. The position demands both strategic visibility across multiple concurrent projects and hands-on, on-the-ground execution. The manager serves as the critical link between designers, manufacturers, builders, installers, and ultimately the homeowner - ensuring every project moves seamlessly from conception through to completed installation and beyond. Essential Job Functions & Key Tasks Bluebell Project Pipeline & Manufacturer Oversight Maintain full visibility across active projects from the time cabinets come out of production through installation Manage and track reserve forms with manufacturers for each project Assign projects to appropriate manufacturer reserves with the help of designers depending on timing Monitor and track rough submittal timelines from manufacturers and ensure Bluebell meets deadlines accordingly Track final sign-off deadlines and cabinet manufacturer completion dates Delivery & Site Coordination Arrange and coordinate deliveries to job sites and the warehouse Coordinate schedules with builders to determine site readiness for cabinetry Ensure job sites meet company standards and installation guidelines prior to delivery Installation Coordination Oversee installation of cabinetry, appliances, hoods, hardware, countertops, backsplashes, wood tops, and related millwork, conducting quality control checks during and after installation Follow up with builders when sites are not meeting readiness or quality standards Provide weekly updates to stakeholders on each project Pre-Project & Designer Handoff Maintain forward visibility on upcoming projects entering the pipeline, ensuring designers have completed all selections, procurement, and specifications prior to handling them off to the installation team Service & Warranty Manage all incoming service calls, distinguishing between warranty issues and homeowner wear, tear, or damage, and schedule service visits promptly and efficiently Determine billing applicability, coordinate invoicing, and source any required parts or replacement pieces to ensure resolutions meet the highest satisfaction standards General Daily Operations Transport materials, parts, and equipment between job sites, warehouses, and vendor locations, providing all-hands-on support across teams as needed Maintain communication with vendors, builders, architects, and designers, and support the marketing team with logistics coordination for events Velo Logistics Oversee daily warehouse operations, including incoming receiving, inspection and photographing of items, and wrapping, packaging, and handling of goods Provide physical support including lifting and moving boxes and furniture, and collaborate on delivery days for Velo Logistics moving items for installation dates What Does Exceptional Work Look Like? Seamless Coordination Projects move smoothly from production through installation with no surprises for designers, builders, or homeowners Proactive Problem-Solving Issues with sites, manufacturers, or schedules are identified and resolved before they cause delays Trusted Communication Stakeholders consistently receive clear, timely updates and feel confident the project is on track Service Excellence Warranty and service issues are resolved quickly, fairly, and to the client's satisfaction Operational Reliability Warehouse and logistics processes are accurate, organized, and dependable Core Competencies Required Project coordination across multiple concurrent timelines Strong communication with architects, builders, interior designers, and homeowners Logistics and supply chain awareness Quality control standards and follow-through Client-facing professionalism and service mindset Physical capability for hands-on warehouse and site work Compensation & Benefits Competitive salary based on experience Health and dental insurance Paid time off and holidays Retirement plan options Professional development opportunities #J-18808-Ljbffr Bluebell Fine Cabinetry and Design