Hospitality Ops Lead — Hands-on Restaurant Manager (Hourly)

MOOYAH is a place where Certified Angus Beef and a Moodle Doodle wall can comfortably coexist. Because we believe having high quality food doesn’t require you to have a low quality personality. And in that way, we’re two-faced in the best way. As fresh as we are fun. As intelligent as we are imaginative. As picky as we are playful. Put simply, making seriously good food doesn’t have to be such serious business. Responsibilities include, but are not limited to:

• Ensures the restaurant is operating at the highest level of standards and is compliant with all state and federal government regulations.
• Follows and will enforce all restaurant operations guidelines as defined in the Operations Manual.
• Responsible for the execution of store systems.
• Reviews schedules and payroll both on a daily and weekly basis to control labor costs.
• Ensures the restaurant is accountable for the successful execution of all quality control programs.
• Educates, communicates and reinforces quality standards to all team members.
• Maintains equipment for optimal performance.
• Prepares food that meets MOOYAH Brand Standards.
• Demonstrates ability to develop, and train team members with a passion for service, excellence, and quality.
• Ensures proper follow through and execution of all corporate and field training programs as defined by the Training and Operations Department.
• Coaches and develops team members by following the MOOYAH Training Program, cross-training, and required city/state/federal training (e.g. Food Safety).
• Responds to guest complaints or issues to ensure the guests leave with a positive experience with the brand.
• Responsible for onboarding and training new team members, instructing them on the brand standards for products and service, and holds each team member responsible for guest excellence.
• Develops and executes hospitality, to ensure guest loyalty, including using Guests’ names, remembering their favorite meals, maintaining a Guest log, sending "thank you" notes, using comment cards, and building Rewards App. users.
• Involved in all aspects of local store advertising, fundraising and catering sales initiatives.
• Ensures the execution of all marketing initiatives.
• Supports the MOOYAH culture by supporting, motivating, and coaching team members.
• Communicates and educates team members on new products and promotions ensuring all team members understand and can execute properly.

Education/Experience:

• Associates degree or Bachelor's degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
• Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
• Intermediate knowledge of Word, Excel, and back of house restaurant systems such as labor schedulers, inventory tracking systems and ordering.
• Ability to speak, write, and comprehend English in a business setting.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Ability to understand Profit & Loss statements, costs controls, and restaurant operations.
• Focuses on "simply better seriously fun" Guest and team member experiences.
• Demonstrates highly motivated, energetic, and engaging characteristics.

This job posting is for a restaurant owned and operated by an independent franchisee, not MOOYAH Franchising, LLC. This means the independent franchisee, and not MOOYAH Franchising, LLC, is responsible for all restaurant employment-related matters, including setting any requirements for this job and all decisions concerning recruiting, disciplinary actions, staffing, and scheduling. If you are hired for this job posting, the independent franchisee, not MOOYAH Franchising, LLC, will be your employer. MOOYAH is an American fast casual restaurant chain headquartered in Plano, Texas. The chain reached over 100 locations in 23 U.S. states and nine countries in 2016 in North America and the Middle East. They specialize in hamburgers, french fries, and shakes. #J-18808-Ljbffr Workstream