SALES ASSOCIATE - CUSTOMER SERVICE DEPT. -NAVAL BASE SAN DIEGO HOME STORE, PART TIME (20-34.5 HRS)

Job Description - SALES ASSOCIATE - CUSTOMER SERVICE DEPT. - NAVAL BASE SAN DIEGO HOME STORE, PART TIME (20-34.5 HRS) (

260001RO

) Job Number: 260001RO Organization Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:

PAID ANNUAL AND SICK LEAVE

MEDICAL/DENTAL INSURANCE

FLEXIBLE SPENDING ACCOUNT

PENSION PLAN

401K SAVINGS PLAN - UP TO 3% MATCH

SHORT TERM DISABILITY / LONG TERM DISABILITY

LIFE INSURANCE

TAX FREE SHOPPING PRIVILEDGES

FREE BUS PASSES/FREE PARKING

DISCOUNTED TICKETS AT MWR

ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Job Summary As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities Customer Service – Proactively engage and make a connection with customers. Asking questions and listening to customers’ needs. Directing customers to merchandise informing them about upcoming events, promotions, mobile offers and STAR card. Provide premier customer service. Cooperate and build positive, inclusive and respectful relationships. Take accountability for your own actions and outcomes. Organization – Maintaining store appearance. Sales – Cross‑selling products and knowing layout of the store. Make suggestions to customers on latest trends and current promotions based on individual needs. Upsell products. Learn product features, keep up with the latest trends, leverage company tools and technology to confidently provide the customer with product knowledge specs. Use a Point‑of‑Sale system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. Complete various paperwork, reports and reconciliations. Inventory – Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Dependability – Adhere to assigned work schedule. Complete work assignments accurately and on time. Other Duties as assigned. Qualifications Product Knowledge – Basic knowledge of products and merchandise. Experience – Retail experience preferred but not required. Communication Skills – Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Effectively communicate with customers, peers and management. Communicate on the telephone with proper etiquette. Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division. Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Work as part of a team, take initiative independent of direct supervision. Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and the ability to adjust focus. Lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service. Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. No experience required. High school graduate or equivalent preferred. #J-18808-Ljbffr Navy Exchange Service Command